Systemic Change

Nancy Ferrell

Former CRS Mediator, Dallas Office; Private Mediator and Trainer

[Full Interview]

The other thing, in terms of the regent's response [in a university conflict], is we always went toward systemic change. Once we responded to any kind of immediate danger, we started looking for systemic response and not just fixing the incident, but looking at the systems that were there and how we needed to deal with them.