Nancy Ferrell

Former CRS Mediator, Dallas Office; Private Mediator and Trainer

[Full Interview]

One of my decisions about whether they were ready to meet at the table was whether or not I could get any glimmer of empathy from all sides, however many sides there were. If I couldn't get some awareness or sensitivity to other party's position, I was reluctant to go to the table. I might continue shuttling back and forth and come up with some kind of an agreement, but if you can't create empathy, you can't have a relationship. Without that, mediation is not going to work. If there's no reason for us to relate, there's no reason for me to empathize with you.