Silke Hansen

Senior Conciliation Specialist, Community Relations Service

Interviewed by Julian Portilla, 2003

This rough transcript provides a text alternative to audio. We apologize for occasional errors and unintelligible sections (which are marked with ???).

Sometimes compromise is necessary, but often it isn't. Often you can trade things that don't hurt yourself. That's why I talk about "giving" not "giving up." What are you contributing to the ultimate solution, rather than what you are giving up from what you want. How you frame it becomes very important.